JW Marriott Charlotte
This place is amazing!!! Stayed here for a work conference and was met with exceptional customer service of the valet staff, bellmen, & front desk. The lobby was clean and smelled soo good! The only disappointment was upon entering the room the bed wasn't made completely and there were crumbs in certain areas in the room. All in all I had a fantastic stay! The rooftop bar is a must see - it really captures the beauty of uptown Charlotte. I also want to make a note of the front desk staff Kendall who was always so pleasant and always made herself available to me which I found comforting. Definitely plan on staying here again :)
Customer service was amazing. I did experience a few issues during my stay, but they went above and beyond to resolve them and I truly felt valued. This was the best customer service at a hotel in years! The hotel is very high techimpressive! Would definitely go back.
This is a beautiful hotel, nice amenities and has a great location, but my 5-star review is for the excellent service the young lady, Angela, gave to us. Angela knows what it takes to go above and beyond when the moment is needed. Extremely friendly and in my opinion topnotch. I travel quite a bit and she stands out! Thank you for making our visit wonderful! See you soon!
Victor C Martin
This place is OUTSTANDING!!!! Loved everything about it. This will be our only hotel we stay at for now on when we visit Charlotte NC. This place is amazing! The bars, and restaurants on site are top notch. If you want to be pampered this is the place to stay. And it's centrally located around anything your want to experience downtown.
Let me start by saying the staff were wonderful from arrival to departure. The hotel is beautifully decorated and the room was very nice. The room and the refrigerator were warm when we arrived. We lowered the temperature on both and assumed this would work. We arrived back in our room about 11:00pm and were very warm all night. Since it was so late we did not call the desk. Needless to say we were quite disappointed. This was a very uncomfortable one night stay. Luckily this was my first and hopefully last bad experience with Marriott.