Helpful Information & Resources
- Ballroom & Meeting Details
- Convention, Meeting & Expo
- Destination Services
- Dining & Catering Menu
- Driving Directions
- Electrical Services Order Form
- Digital Signage Kit
- Event Regulations
- Exhibit Level Details
- Food & Beverage Information
- Green Meeting Initiatives
- Insurance Requirements
- Internet Service Options
- Internet-Network Contract
- Oversized Vehicle Parking Map
- Parking Map
- Personnel & Equipment Rate Sheet
- Plumbing Services Order Form
- Telephone Service Contract
- Visitor Info Center
- On-site parking, which is available at the NASCAR Hall of Fame parking deck adjacent to the Charlotte Convention Center (standard rates apply)
- Lay-by capacity for buses at Martin Luther King Jr. Boulevard entrance
- Visitor info services
- ATM on-site
- UPS Store on-site
- A digital marquee at the corner of College and Stonewall streets, displaying event information
- A photo and video library
- A preferred in-house A/V provider with complete inventory of equipment and professional technicians
- A comprehensive crisis communications plan in place
- Non-smoking complex
- Right-to-work state
- ADA compliant
Information for Patrons with Disabilities
The Charlotte Convention Center is committed to making your visit enjoyable. At any time during your visit, please feel free to ask for assistance or guidance from our event staff.
Parking is available at prevailing rates in the NASCAR Hall of Fame Parking deck adjacent to the Charlotte Convention Center. Parking for guests with disabilities is also available here, but they must display proper state identification.
Drop off / Pick up
Drivers may drop off and pick up passengers with mobility issues at the South College Street or Martin Luther King Jr. Boulevard entrances of the building.
Entrance / Elevators
The center has accessible entrances from South College Street, Martin Luther King Jr. Boulevard and Stonewall Street at the pedestrian bridge entry. We also have accessible entrances at the Caldwell/Ballroom Lobby Entry on Caldwell Street for Crown Ballroom events.
Concession stands and food carts are located throughout the center. Upon request, food service hosts will read menus located at each concession outlet.
Restrooms / Water Fountains
Accessible restrooms and water fountains are available throughout the center.
First Aid / Emergency Situations
Licensed first aid technicians/EMTs are on staff for most exhibit hall events, and other events expected to exceed 2,000 people. If you need first aid assistance, please contact the nearest security guard or police officer. In the event of an emergency, please follow the directions of emergency personnel and staff.
Only service animals are allowed inside our venues. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability. Public entities must allow miniature horses to accompany people with disabilities where “reasonable.” Four factors may be used to determine what is reasonable:
- The miniature horse is housebroken.
- The miniature horse is under the owner’s control.
- The facility can accommodate the miniature horse’s type, size, and weight.
- The miniature horse does not compromises legitimate, necessary safety requirements.
Emotional support, therapy, comfort or companion animals are not considered service animals under the ADA. These terms are used to describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA.