Hilton Charlotte University Place
Total Meeting Space
- 20,000 SQ/FT
Largest Meeting Room
- 6,027 SQ/FT
2nd Largest Room
- 4,817 SQ/FT
Total Guest Rooms
The Hilton Charlotte University Place hotel is the perfect place to host business meetings, special event, or wedding. With over 20,000 sq. ft. of meeting space that overlooks the lake, this Hilton hotel offers a variety of venue space for meetings, events, conferences or weddings.
- Business Center
- Fitness Center
- Complimentary Wired & Wi-Fi
- Restaurant/Bar onsite
- Valet Dry Cleaning
- Valet Parking
This is a fantastic stay at this hotel. The lounge was stocked even as late as 6:30 which is amazing. The food was fresh and hot. Every employee that I've interacted with from the cleaning staff to the front desk to the food folks have all been amazing. Super nice, professional, respectful and more importantly helpful. The room we had is clean the internet has been fast. The bacon was chewy and not crispy. No complaints...
Location is wonderful. Everyone there was great. The front desk people while staying there were helpful. Besides a mix up with our room. They had us as checked out when were still there. After refreshing our keys everything was fine. It was after leaving that it took a change. We were told to expect our deposit back after a couple of days. Which is perfectly fine and was expected. What wasn't expected was that we were charged more for supposed damages. We only stayed for a short bit and made sure that the room was nice and cleaned and reorganized when leaving. We even gathered all of the laundry in one area so that it would be easier for cleaning staff. When called and asked what damages there were we were told that they didn't have the specifics in front of them and couldn't give us an answer as to what damages there were to anything in the room. It was upsetting to be charged so much and not know what for.
My husband and I arrived late after getting into town the next morning after the 1st night of our reservation. Because of our extremely late arrival our reservation had been marked as cancelled. Luckily Chloe and Heather at the front desk were able to reinstate the reservation upon our arrival. Their prompt attention to what I feared was going to be a bad situation was exceptional. We were given keys to a room and invited to partake in breakfast if we cared to. We went upstairs to drop our bags in the room to be greeted with the heavy stench of cigarette smoke in what was supposed to be a non-smoking room. We immediately went downstairs and told Chloe about the smoke smell situation. She was very sympathetic, understanding and apologetic She quickly jumped into action and moved us to a different room. The new room was wonderful. It was clean and smelled great with a view overlooking the boardwalk and beautiful fall foliage outside. The new room was clean beyond the standards that we have come to appreciate from the Hilton brand of hotels. It was very well equipped for our remote executive lifestyle. The staff was amazingly friendly, helpful and courteous. They made us feel like we were part of the family. On Sunday morning we had breakfast in the Fountainview lounge. Our server, Tasha, was very friendly and attentive to our table as well as knowledgeable about the local area. On Sunday night, we enjoyed a nightcap at the hotel bar an hour before last call. Our bartenders skillfully created drinks we loved and provided delightful conversation to pass the evening. The last day of our stay, Monday October 31st, the executive lounge host was very accommodating during breakfast and helped us find a quiet place to work and eat. She also located cream cheese for the bagel I wanted to eat when cream cheese was nowhere to be found in the condiments containers. We were extremely impressed by the hospitality at this location. The service and hospitality that we received reminded us why we choose to stay exclusively at Hilton properties. It feels like going home when we travel.
Perfect stay for a simple getaway! Rooms are clean and the entire place smells nice. Customer service was quick and efficient. There's a nice pool and a boardwalk right outside to meet your need for serenity or pathway to food and shopping. Grab some ice cream too! You won't be disappointed here.
My family had a family reunion in the area and the Hilton was the host hotel. I worked with the staff prior to arrival and the service was excellent from start to finish. Shannon made sure that our experience was smooth and seamless. Several family members expressed their pleasure with the service of the hotel. We had a family member who was vegan and had limited choices for the breakfast buffet. I spoke with one of the employees and he, immediately resolved the situation to her liking. Great customer service once again! My only suggestion is the need to update. The lobby was quite warm the entire weekend. The grounds could use some work and pressure washing, but that may take some time to coordinate. I would still recommend choosing this hotel.