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Embassy Suites Charlotte

Total Meeting Space

  • 12,077 SQ/FT

Largest Meeting Room

  • 5,148 SQ/FT

2nd Largest Room

  • 2,808 SQ/FT

Total Guest Rooms

  • 274

Location

Airport

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Amenities

  • Indoor Pool
  • Fitness Center
  • Spa
  • Complimentary Self-Parking
  • Complimentary Wi-Fi
  • Valet Dry Cleaning
  • On-site Laundry
  • Complimentary Breakfast
  • Accessible Guest Rooms

Google Reviews

4

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M

Barb B

4 months ago

This was our 1st trip to Charlotte, it was a stop over on a longer trip. Being a long time Hilton Honors member I chose this hotel due to its location very close to interstate. The front desk staff were friendly, helpful, & efficient in reassigning a room to us when the one I had chosen was no longer available. The happy hour offerings were great, the common area and bar area were clean and comfortable. We ordered a meal at the bar & it was great as well, and again the staff were friendly & efficient. Our room was clean and comfortable. The complementary breakfast the next day was the best we have had at any Hilton. We enjoyed our 1 night stay so much that we booked another night for our return trip home.

M

Joe Smith

4 months ago

Summary: Excellent service, charming rooms that have character, beautiful open center balcony layout. It felt grand and I truly enjoyed myself. I spent the better part of last year in one hotel or another and this was the best hotel experience I've ever had. From the moment I walked in to the moment I was walking out the door I felt valued and important to every staff member I interacted with. Breakfast was amazing. Room for improvement: coffee could have been a little better. Other than that a+ and I will recommend it to anyone needing to stay in the area.

M

T washington

4 months ago

We used to really enjoy staying at Embassy Suites but this was the latest in a string of disappointments. First of all this property is really showing its age. The refrigerator had mildew stains. Paint needed to be touched up in several places in the room. The door was marred - probably where a mirror had been removed. The water did not get hot in the shower. The breakfast service is one of the benefits of staying there but it was lacking. I asked for fried eggs at the breakfast station, and the cook scrambled them and said - " here are your fried eggs". There were two cooks. The man behind me asked for the same thing and got fried eggs, so I guess it was just the one who helped me who was unfamiliar with fried eggs. There were items like grits and biscuits at the cook to order station that were not available at the hot buffet but you would not know it if you didn't see it. Usually they have hot oatmeal too, but this one did not. The biggest problem however was customer service at the front desk. Our room only had towels for three and there were four of us so I called down to ask for a set for myself. Surprisingly they said they'd bring it up. By the time they brought it up I had found a housekeeper to give me a set, showered, done my hair, gotten dressed and left for the day. Before we left my husband called down and asked if our room could be serviced and was told yes. When we came back several hours later nothing had been done. He called down and was told that they could only take the trash and refresh the towels but she couldn't guarantee that. When he asked to speak to a manager who could guarantee that, the lady hung up on him. He went down to the front desk and asked her why she hung up on him and she said, "I was busy." Then her coworker asked "what's his problem?" and she responds by saying our room number really slowly as if we had been bothering them all day. We hadn't. The manager confirmed that and apologized for the behavior of the other employees and offered us points. That's nice, but in our past experiences the points never show up and they want to argue with you if you call and ask about it. It's just not worth it. Not giving up on all Hilton properties, but we are done with Embassy Suites.

M

Terrence Sellars

2 months ago

We checked in on July 7th the guest service agent at the front Desk was Awesome. She had a smile & and was just happy to be a Hilton employee. All the employees we Interacted with were just First Class. The Lobby & Room was clean. The Breakfast was Awesome the staff at the Grill moved the line along and the food was great. I noticed that it was a little after 9:20, and the staff were starting Line breakdown a few guest came late but with a smile they let them in the cold bar area to grab some fresh fruit. JUST AWESOME STAFF & VERY PROFESSIONAL. Continue to work together to make the Guest happy!

M

Tori Tyndall

5 months ago

I stayed here for a weekend conference for work. Everything for the conference was great & so was the complimentary breakfast each morning. But the room cleanliness & service was horrible. During our entire 3 night stay we never had our room cleaned & never received fresh towels despite multiple over the phone and in person requests from front desk. I would not book this hotel again because I never felt completely comfortable or relaxed in my room.