UNC Charlotte Marriott Hotel & Conference Center
The evening manager that was on duty when we arrived around 530pm the day before Thanksgiving, she was excellent! She made us feel more than welcome. The facility is nice and clean, right next to the Blue Line Lite Rail System connected directly to the city center. My next visit to the area I am definitely staying here again!
For as much as they charge for this place, you'd think the amenities and cleanliness would be on point. The room was "clean" as in.... Sanitized. Maybe. That's what they say. Every surface had a layer of dust. A thick layer. Like the room had been sittong empty for a couple of weeks. If surfaces were sanitized, where did the dust (and a few eyelashes) come from? Plus, we also got a bonus handprint on the large window overlooking the bus stop in front of the Urgent Care. Sweet deal! Understandably, places are understaffed because of covid, but it should really not be THAT hard to feed yourself in a hotel that offers "complimentary breakfast" and houses a bar, restaurant, and Starbucks (only open 6am-10am). The restaurant is running on one or two servers so it was a very long wait to get any kind of food. Once we finally did get served for dinner, after walking over and asking if anyone had been told we were seated for dinner, the server was fantastic and the food was excellent. The "complimentary breakfast" doesn't seem to actually exist, as we were informed the Lounge (where it is served) was closed. I understand the staffing issues, but it seems a place like this might consider offering a way for guests to have access to some sort of sustenance that they were expecting to be included in the price. Muffin basket, anyone? All of the staff were exceptionally friendly, welcoming, and helpful, but I would not stay here again.
The hotel and banquet staff were absolutely amazing during the entire event we hosted. They were always attentive to our needs and made sure everything went smoothly.
Nice hotel. Seemed almost deserted. I'm an elite member but was not even offered an upgrade. The room was clean. Will stay at again.
This hotel is very nice and comfortable. The location is great being very close to UNC, but also within reach of most places around Charlotte. The staff is extremely friendly and definitely put a smile on my face. The check in staff saw me struggling with my baggage and came running out to help. Amazing. The restaurant has a great menu and the food is very good. The rooms are very well appointed and quiet. This Marriott is what all other hotels should strive to emulate. Simply amazing!