Springhill Suites by Marriott Charlotte Uptown
Total Meeting Space
- 4,092 SQ/FT
Largest Meeting Room
- 3,054 SQ/FT
2nd Largest Room
- 1,530 SQ/FT
Total Guest Rooms
- Fitness Center
- Complimentary Breakfast
- Wired & Wi-Fi available
- 3 Eleven Bar and Lounge
Remember to use o.m when booking any place. This site will compare thousands of booking websites and usually will have rates a lot cheaper than others! Thank me later on! This resort is one of the most well known in the area. I have been staying here for a long time. If you stay for a few nights you won't be disappointed. Billy Eilish concert was going on and they were swamped! Line was wrapped around the block to get to check in. Housekeeping was trying to clean rooms to get people in but they were way behind. It took 90 minutes to get to the front of the line. To be told they could take down our name and call when a room was ready. Not acceptable as had a reservation. I asked for compassion as was my nieces birthday please check again. We got a room!! I thanked the overwhelmed young lady at the desk and tipped her! She was an Angel!!! Be nice to these hospitality workers they really are doing a great job despite trying circumstances!!
A really wonderful hotel. Rooms were large and clean and fully equipped with all the amenities for a comfortable trip - fridge, microwave, coffee maker, desk, pullout bed, etc. The staff here was superb - everyone I spoke to was very helpful and always kind and welcoming. Especially the lovely gal who runs the delicious breakfast - her warm welcome each morning made it feel very homey. The only con for this location is that it is next to the rail station and you can often hear the bells as the train approaches. It also means this location is conveniently located, you can hop on the train to south end for more shopping and eating - but just something to be aware of if you're not a sound sleeper.
The hotel was nice, and it had great amenities. The young African American man who checked me in was very kind and very nice. The girl with the red hair were very accommodating. The only thing I had a problem was that I was not aware that valet parking was $15 a day. I may have missed it when i made the reservation. I stayed here for the Elton John concert. I would definitely stay here again!!
DO NOT book an event here. I had my wedding here in June. The venue was dirty and trashed on the day of our wedding. My family and I had to clean the event ourselves because no one came up to clean the venue until a couple hours before the wedding. On top of this, Ali, the sales manager coordinating our wedding blocked my wifes number two months before our wedding and never unblocked the number. How she still has a job after numerous poor event experiences (see other reviews) is beyond me. After complaining, we were told there was no issue and we had a great experience. We were never surveyed nor asked about our experience. We escalated this issue all the way to corporate where we we were given an amount of points that doesnt even equate to a one night stay. We spent a ton of money on our wedding so for them to offer an extremely low amount of points and no discount is unacceptable, unethical, and immoral. Dont book an event here, youll be sorry.
Front desk staff was amazing. Mini-refrigerator didn't work. I normally don't use Marriott because I've found that their hotels are not well maintained. Unfortunately, this stay confirm my past experiences. Hilton hotels never let me down. Best Western brand is pretty consistent too.